Dear customers, your satisfaction is what we pursue, we love to see you shine, so it should come as no surprise that we take your happiness and satisfaction seriously.
If you are not happy with a recent purchase, we will do our best to put a smile back on your face.
Here are the situations that may cause disputes:
Item not received:
Delivery on the way:
- Parcel seized by customs: It is buyer's duty to do customs clearance. Therefore, you should contact the customs office to take your parcel once it has been seized. Please feel free to contact us if you need any documents to clear customs (such as invoice).
- Status of shipment stagnated for a long time: If status of the parcel stagnated for a long time, we advise you to contact your local DHL to check it for you, at the same time; we will ask our shipping agent to figure out what happened to your parcel. You can keep in touch with us until the parcel is delivered successfully.
- If the parcel is delivered unsuccessfully because of wrong address offered by buyer. We are not responsible for any loss caused
- If the parcel was sent to a wrong address, or was lost by the shipping company, we can resend the parcel to you or offer you a refund. Item not as described: You are encouraged to open the parcel to check the item once it is delivered to your house. You should contact us within 15 days if you are not satisfied with the item.
Return/refund for no reasons
30 Days No Reason Return Available For Unused Items
--One More Hair Pay shipping back cost for Quality Problem
--Buyer pay the shipping back cost for Non-Quality Problem
--Exchange or Refund is Not Acceptable When the Hair Is Used
--Exchange or Refund Will Be Processed Within 2 Days after Receiving the Item
- If you want to return it Within 30 days, Please keep the item in original condition, factory condition, as we do not sell refurbished or previously owned products. Please make sure the wig is INTACT and the LACE has NOT been cut. Items have been used or washed is not allowed to return any more.
What does "returned in the original condition" mean?
This means the hair extensions have:
✓ Hair has NOT been washed, conditioned, installed, colored, bleached or worn.
✓ Ties have NOT been cut and the hang tag is attached.
Should I contact you before Return My Parcel?
Yeah Sweetie, we will add notes to your order before package being returned, so please do not return the parcel before contacting us. For any returns, you must contact customer service department to obtain Confirmation#. Once the returned package is received & inspected, your refund will be processed and automatically applied to your original payment account. Buyer are responsible for the return shipping charge.
Once the return has been authorized with given Confirmation#. Assigned returned item(s) will be allowed to return for refund. Please include your email address, order# Confirmation# by our customer services.