Refund policy

Return

30 Days No Reason Return Available For Unused Items

--One More Hair Pay shipping back cost for Quality Problem

--Buyer pays the shipping back cost for Non-Quality Problem

--Exchange or Refund is Not Acceptable When the Hair Is Used

--Exchange or Refund Will Be Processed Within 2 Days after Receiving the Item

Kindly reminder:

If you want to return it Within 15 days, Please keep the item in original condition,

factory condition, as we do not sell refurbished or previously owned products. Please

make sure the wig is INTACT and the LACE has NOT been cut.

What does "returned in the original condition" mean?

✓ Hair has NOT been washed, conditioned, installed, colored, bleached, or worn to mess.
✓ Ties have NOT been cut and the hangtag is attached.

Should I contact you before Return My Parcel?

Yeah, Sweetie, we will add notes to your order before the package being returned, so

please do not return the parcel before contacting us. For any returns, you must

contact the customer service department to obtain a Confirmation address. Once the

returned package is received & inspected, your refund will be processed and

automatically applied to your original payment account.